Support
Support & Contact
A real person reads every message sent to our support address.
Getting a fast answer
Include these four things and we can usually resolve an issue in one reply:
- The app name, exactly as it appears on the store
- Your device model and OS version
- What you expected, and what happened instead
- A screenshot, if anything is visible on screen
Postal address
PIXELVOID GAMES LTD
Office 34a, Business Centre, 9 Lydden Road
London SW18 4LT
United Kingdom
Please use email for support — postal mail is for legal correspondence only and is much slower.
Support FAQ
How do I contact support?
Email support@pixelvoidgames.com. Include the app name, your device model and OS version, and a description of what happened. That is usually enough for us to reproduce an issue on the first reply.
How do I request a refund?
Purchases are processed by Apple and Google, not by us, so refunds have to go through them. Use Apple's "Report a Problem" page or the Google Play refund flow. Our refund policy page explains the process in detail.
How do I cancel a subscription?
Subscriptions are managed in your store account, not in the app. On iOS: Settings → your name → Subscriptions. On Android: Play Store → Payments and subscriptions. Deleting the app alone does not cancel a subscription.
An export from the design tool is not working — what should I check?
Confirm the export finished and the image landed in your photo library or files. Uploads themselves happen on the destination platform, under your own account, so a rejected upload is usually a size or moderation rule on their side. Email us the app name and what you tried and we will look at the export itself.
Do you take feature requests?
Yes, and they do get built. Email them to support with the app name in the subject line.
How do I report a bug in Tactic Shot?
Email support with your device model, OS version, and what you were doing when it happened. Multiplayer issues are much easier to trace if you include the approximate time of the match.